Zoom is the industry standard for video conferencing software. The platform is versatile, affordable, and suitable for casual and business conversations. However, Zoom is much more than a video conferencing tool.
However, what makes it stand out is its broad set of features. Let’s look at some of the top Zoom Phone features and how you can use them to your advantage.
Check out our other related guides for reference:
Zoom Phone Features
Zoom allows you to sign-up to the platform with your existing telephony provider. This simplifies the setup process and lets you access Zoom Phone from any country. Moreover, this feature can save you some money, as you can pick the telephony provider that best fits your budget.
You can contact your team or customers through video, phone, and chat from within a single dashboard. This eliminates the need to jump from platform to platform, ultimately making communication more convenient and allowing your team to be more productive. Furthermore, Zoom Phone is available on desktops and mobile devices.
You can make and receive calls or place calls on hold directly within Salesforce via the Zoom Phone widget. Moreover, you have access to functionalities like automatic call log saves, sending and receiving SMS text messages, access to recordings and voicemails, etc.
Integrate Zoom Phone with multiple other business applications, like Microsoft Teams, Google Workspace, Slack, HubSpot, Prodoscore, and more. This expands Zoom’s Phone usability greatly. For instance, the Prodoscore integration allows you to easily measure your employees’ attendance in meetings or calls to gauge their productivity.
Zoom Phone provides various call monitoring tools: Listen, Whisper, Barge, and Take over.
- Listen allows you to listen in on a phone conversation without alerting participants;
- Whisper lets you speak with a specific user involved in a call without notifying others;
- Barge enables you to participate in the conversation; and
- Take over allows you to take control of Zoom Phone users’ conversations.
The platform gives you access to in-depth, real-time analytics. For instance, you can monitor the number of ongoing, waiting, or held calls and keep track of your inbound call volume. You can also gauge average call handling or waiting times and measure the number of abandoned calls. This data is accessible via a customizable dashboard.
Set up bots to answer calls automatically and roll personalized recordings. Bots can also route calls to queues, voicemails, or particular agents. They can route calls to an interactive voice response system (IVR), so callers can choose between various routing options. Lastly, the platform will automatically create auto attendants dedicated to each site if you have multiple sites.
Assign users to handle the calls of others. This feature can be practical if an employee is on sick leave or holiday and you need someone else to take over the calls. This feature also works with groups of users.
Elevate to Meeting
Zoom Phone allows you to quickly turn a phone call into a Zoom Meeting without requiring users to join manually. This gives you access to various built-in collaboration tools, like screen and file sharing, team chat with searchable history, polls, and more. You can also record meetings and easily create searchable transcripts to recap crucial discussion points.
You can contact emergency services directly within your Zoom Phone account and route emergency calls to your internal safety team. Furthermore, you can record these calls and set up email notifications to alert users of the caller’s assigned phone number, extension number, name, and display name if the call was made from a desk phone.
Zoom Phone Features FAQs
How is Zoom Phone different from Zoom?
Zoom Phone is a part of Zoom’s product offerings. This is the platform’s dedicated business phone system. It brings multiple communication channels to a single dashboard and provides companies with the features necessary to improve collaboration between employees and customers and ultimately enhance customer service.
Is Zoom good for phone calls?
Yes, Zoom makes it easy to manage your contact list and call people worldwide. Zoom Phone provides unlimited internal calls, toll-free numbers, and more. You also have the option to perform unlimited international calls at an extra cost.
How do Zoom phone calls work?
Zoom is a VoIP-based (Voice over Internet Protocol) software. In other words, the platform converts voice signals into data packets that travel over the internet. Users can make calls from any device, anywhere, as long as there is a stable internet connection.
Other Business Phone Systems
RingCentral is one of the best cloud-based communication and collaboration platforms that provides businesses with a range of tools to manage their communication needs. It offers features such as voice and video conferencing, messaging, team collaboration, and online meetings. With RingCentral, businesses can easily connect with their customers, partners, and employees from anywhere, at any time, using any device.
Nextiva is a cloud-based communication platform that provides businesses with a range of tools to manage their communication needs. It offers features such as voice and video calling, messaging, and collaboration tools, all accessible through a single platform.
Ooma is one of the best telecommunications companies that provide internet-based phone services for residential and business customers. The company offers a range of products, including home phone service, business phone service, and internet security services. Ooma's home phone service allows customers to make unlimited calls within the United States and Canada, while its business phone service offers advanced features such as virtual receptionists, call routing, and conference calling. Ooma's internet security services include antivirus and firewall protection, as well as identity theft protection. Overall, Ooma provides reliable and affordable communication solutions for individuals and businesses alike.
Dialpad is an AI-powered cloud phone company that provides a modern business communication platform for teams of all sizes. With Dialpad, users can make and receive calls, send and receive messages, and hold video conferences from anywhere, on any device. The platform is built on a cloud-based infrastructure, which means that users can access their phone system from anywhere with an internet connection. Dialpad also offers advanced features such as AI-powered transcription and analytics, integrations with popular business tools, and customizable call routing and voicemail settings. With Dialpad, businesses can streamline their communication processes and improve productivity, all while reducing costs and increasing flexibility.
Zoom Phone is an excellent option for any business due to its broad feature set. The platform’s functionalities make it easy to track your team’s performance and increase productivity. It also helps you communicate with employees and customers efficiently, regardless of the communication channels.
Moreover, Zoom’s integration capabilities widen the platform’s feature set even further, making it a splendid phone system in terms of scalability.