Zoom Phone Features | The Ultimate Guide in 2022

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Zoom is the industry standard for video conferencing software. The platform is versatile, affordable, and suitable for casual and business conversations. However, Zoom is much more than a video conferencing tool.

That’s where Zoom Phone, the platform’s dedicated business phone system, comes in. This solution sits among the top business phone systems due to its ease of use, cost-effectiveness, and scalability. 

However, what makes it stand out is its broad set of features. Let’s look at some of the top Zoom Phone features and how you can use them to your advantage. 

Check out our other related guides for reference:

Zoom Phone Features 

BYOC Support

Zoom allows you to sign-up to the platform with your existing telephony provider. This simplifies the setup process and lets you access Zoom Phone from any country. Moreover, this feature can save you some money, as you can pick the telephony provider that best fits your budget. 

Unified Communications 

You can contact your team or customers through video, phone, and chat from within a single dashboard. This eliminates the need to jump from platform to platform, ultimately making communication more convenient and allowing your team to be more productive. Furthermore, Zoom Phone is available on desktops and mobile devices.

Salesforce Integration

You can make and receive calls or place calls on hold directly within Salesforce via the Zoom Phone widget. Moreover, you have access to functionalities like automatic call log saves, sending and receiving SMS text messages, access to recordings and voicemails, etc. 

App Marketplace

Integrate Zoom Phone with multiple other business applications, like Microsoft Teams, Google Workspace, Slack, HubSpot, Prodoscore, and more. This expands Zoom’s Phone usability greatly. For instance, the Prodoscore integration allows you to easily measure your employees’ attendance in meetings or calls to gauge their productivity.

Call Monitoring

Zoom Phone provides various call monitoring tools: Listen, Whisper, Barge, and Take over. 

  • Listen allows you to listen in on a phone conversation without alerting participants; 
  • Whisper lets you speak with a specific user involved in a call without notifying others; 
  • Barge enables you to participate in the conversation; and 
  • Take over allows you to take control of Zoom Phone users’ conversations.

Advanced Analytics

The platform gives you access to in-depth, real-time analytics. For instance, you can monitor the number of ongoing, waiting, or held calls and keep track of your inbound call volume. You can also gauge average call handling or waiting times and measure the number of abandoned calls. This data is accessible via a customizable dashboard.

Auto Attendants

Set up bots to answer calls automatically and roll personalized recordings. Bots can also route calls to queues, voicemails, or particular agents. They can route calls to an interactive voice response system (IVR), so callers can choose between various routing options. Lastly, the platform will automatically create auto attendants dedicated to each site if you have multiple sites.

Shared Lines

Assign users to handle the calls of others. This feature can be practical if an employee is on sick leave or holiday and you need someone else to take over the calls. This feature also works with groups of users. 

Elevate to Meeting

Zoom Phone allows you to quickly turn a phone call into a Zoom Meeting without requiring users to join manually. This gives you access to various built-in collaboration tools, like screen and file sharing, team chat with searchable history, polls, and more. You can also record meetings and easily create searchable transcripts to recap crucial discussion points.

Emergency Calling

You can contact emergency services directly within your Zoom Phone account and route emergency calls to your internal safety team. Furthermore, you can record these calls and set up email notifications to alert users of the caller’s assigned phone number, extension number, name, and display name if the call was made from a desk phone. 

Zoom Phone Features FAQs

How is Zoom Phone different from Zoom? 

Zoom Phone is a part of Zoom’s product offerings. This is the platform’s dedicated business phone system. It brings multiple communication channels to a single dashboard and provides companies with the features necessary to improve collaboration between employees and customers and ultimately enhance customer service.

Is Zoom good for phone calls? 

Yes, Zoom makes it easy to manage your contact list and call people worldwide. Zoom Phone provides unlimited internal calls, toll-free numbers, and more. You also have the option to perform unlimited international calls at an extra cost.

How do Zoom phone calls work? 

Zoom is a VoIP-based (Voice over Internet Protocol) software. In other words, the platform converts voice signals into data packets that travel over the internet. Users can make calls from any device, anywhere, as long as there is a stable internet connection. 


Zoom Phone is an excellent option for any business due to its broad feature set. The platform’s functionalities make it easy to track your team’s performance and increase productivity. It also helps you communicate with employees and customers efficiently, regardless of the communication channels.

Moreover, Zoom’s integration capabilities widen the platform’s feature set even further, making it a splendid phone system in terms of scalability.  

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