What is Zoom Phone? Everything You Need to Know in 2022

Disclosure: This content is reader-supported, which means if you purchase through some of our links we may earn a commission at no extra cost to you. This site is not intended to provide specific financial or investment advice or recommendations for any individual for any investment product. The opinions expressed in the article are for general informational purposes only.

Zoom’s popularity skyrocketed in the last few years, and it’s become the go-to video conferencing platform for personal and business use. But did you know that there’s much more to it than that? 

That’s where Zoom Phone comes in. In short, this is Zoom’s answer to business phone systems. So what is it, and what are its benefits? 

Let’s take a look!

What is Zoom Phone? 

Zoom Phone is a cloud-based phone system solution for businesses. It’s a unified communications platform, meaning companies can hold conversations via video, phone, and chat.    

zoom phone

What is the difference between Zoom Phone and Zoom Meeting? 

Zoom Meeting is a dedicated video-conferencing platform designed to improve team collaboration. 

It allows users to join video meetings with their teams and offers various tools to streamline team communication, like screen sharing, team chat with integrated file sharing and searchable history, etc. 

The platform also integrates with Gmail, Outlook, and iCal to schedule meetings within these platforms easily. 

In contrast, Zoom Phone focuses on enhancing customer communication through phone calls. Some of its features include Barge, Whisper, Take over, or Listen. 

These features allow admins to listen in on phone calls to give service agents real-time feedback, or to intervene whenever’s the case. 

Other functionalities include call and queue monitoring, call reports, call forwarding, music-on-hold, etc. 

You can also integrate Zoom Meeting with Zoom Phone to access team collaboration tools. 

What are the benefits of Zoom Phone? 

Firstly, Zoom Phone offers Bring Your Own Carrier (BYOC) support. In other words, you can use your existing provider when you sign-up for Zoom Phone. 

You won’t need to install any new hardware or deal with downtimes. The setup is quick, and you can maintain contact with your customers as you transition to this platform. 

Secondly, Zoom Phone’s feature set allows you to streamline workflows and improve customer and team communication. 

On the one hand, Zoom Phone includes unlimited internal calls, team chat, and integrations with Slack, Google, or Microsoft tools. Furthermore, the platform is accessible through macOS, iOS, Android, Windows, and Linux. 

To put it differently, Zoom Phone does not have any limitations in maintaining contact and managing teams. 

On the other hand, the platform provides auto-attendants, reports, call monitoring tools, and automatic call distribution. It also integrates with Salesforce and contact centers, like Twilio, Five9, etc. 

That said, Zoom Phone offers all the necessary features to increase your team’s effectiveness, and improve customer service. 

Lastly, the platform is scalable. Zoom Phone has various optional add-ons, like international calling and additional phone numbers. This gives you plenty of room to grow and adapt as you expand your business. 

Not to mention that the platform seamlessly integrates with other Zoom products. For instance, Zoom Whiteboard can take team collaboration to another level. It allows you to visualize ideas, leave notes, and work with multiple team members on the same whiteboard in real-time. This makes it an excellent tool for brainstorming sessions. 

Is Zoom on phone free? 

You can use Zoom for free, also available for mobile devices. However, Zoom’s dedicated phone system does not have a free version. 

Zoom Phone covers two pricing plans: 

  • Pro – from $96/year/user
  • Pro Global Select – from $240/year/user 

Moreover, the optional add-ons start at $120/year. 

How reliable is Zoom Phone? 

Users report that Zoom Phone is highly reliable. They didn’t encounter connection issues, while the platform is easy on your devices’ resources. That said, you can expect that Zoom Phone will perform well both on desktops and mobile devices. 

However, note that Zoom requires a stable internet connection. Otherwise, the platform might be sluggish and provide lower call quality. 

What do you need for Zoom phone? 

Since Zoom Phone uses VoIP technology, you only need a good internet connection. You don’t have to deal with maintenance or finding space to store bulky equipment, like trunk lines, power sources, etc. 

In terms of hardware, you can use your existing devices. 

Conclusion 

Zoom Phone is a solid phone system. It’s convenient, scalable, and affordable. The platform offers a broad set of advanced features, helping you improve communication on both fronts, be it with your team or customers. 

Moreover, the platform’s integration capabilities and optional add-ons make it a great option for businesses looking for a solution that grows along with them.