18 Best CRM for Nonprofits of 2023: Comparison & Reviews

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A nonprofit organization relies heavily on its CRM (customer relationship management) system to manage all the various aspects of its operations.

The nonprofit CRM software must be able to efficiently track donations, volunteers, and membership information.

Not only that, but the CRM software solution should also seamlessly integrate with other systems such as donor management programs, fundraising tools, and payment portals.

In this post, we’ll take a look at some of the most popular CRM systems for nonprofit organizations and the details of the 18 best CRM for nonprofits.

But before we dive into the best nonprofit CRM software, let’s first look at what makes a CRM a good fit for a nonprofit organization.

CRM Software for Nonprofits: What to Look For

It can be difficult to determine which software is the best nonprofit CRM software because there are so many of them on the market. However, this doesn’t have to be a problem if you know what to look for when shopping for CRM solutions. Here are some important things to consider when choosing a CRM for your nonprofit:

#1 Integration with other systems

The best CRM systems for nonprofits should easily integrate with various third-party tools and systems including donor management systems, email marketing platforms, payment processing services, and more. By selecting a CRM that integrates seamlessly with these tools and services, you won’t have to switch between multiple apps or systems to access and manage your data. This will make the management of your nonprofit organization much easier and more efficient.

#2 Ease of use

Having a system that’s easy to use is extremely important if you want to get the most out of your CRM software. After all, it’s not much use to have a powerful system if it’s not easy to use. The nonprofit CRM system should be easy for your team to learn and use so that anyone can easily access and manage the data they need to perform their jobs effectively. Look for a CRM with an intuitive user interface that’s simple and user-friendly so that everyone on the team can use it without requiring any formal training.

#3 Functionality

Your CRM should enable you to capture all the information you need about donors, volunteers, members, and other key members of your organization. It should allow you to keep track of all of your contacts and interactions with them so that you can make better business decisions about future growth and sustainability. The best CRM systems for nonprofits allow you to store and track information about your donors and supporters so that you can identify and reach your biggest and most loyal supporters. This can help your organization raise funds and achieve its long-term goals.

#4 Affordability

You’ll probably be using your new software for years to come, so it’s important to choose a system that is affordable and easy to afford on an ongoing basis. Find a CRM provider that offers different pricing models to suit the needs of nonprofit organizations of all sizes and budget constraints. Some CRM systems charge a monthly subscription fee while others charge a flat fee based on the number of users you have in your organization. Find out what pricing structure works best for your organization and stick to it to save costs in the long run.

#5 Customer Support

You should also look for a CRM system with an excellent customer support team that provides 24/7 technical support whenever you need it. Ideally, the team should provide online help as well as phone support so you can contact them anytime you need assistance.

18 Best CRMs for Nonprofits

With the above parameters in mind, here are some of the best CRM software for nonprofit organizations.

  • Best overall: monday.com Sales CRM
  • Best for large NPOs: Salesforce
  • Best for donor outreach: Freshsales
  • Best free CRM: HubSpot CRM
  • Best for small NPOs: Zoho CRM
  • Best for improving donor relationships: Kindful
  • Best for donation management: Donor Tools
  • Best for marketing: SalsaLabs
  • Best Open-source CRM for nonprofits: CiviCRM
  • Best for scalability: NeonCRM
  • Best for enterprise-level NPOs: Blackbaud
  • Best for fundraising: DonorPerfect
  • Best for versatility: EveryAction
  • Best for fundraising and donor management: CharityEngine
  • Best for building landing pages: Fundly
  • Best for donor retention: Bloomerang
  • Best for membership management: WildApricot
  • Best for automation: Keela

Best Overall: monday.com Sales CRM

Monday.com Sales CRM for Nonprofit

Monday.com Sales CRM is a CRM solution with an emphasis on project management. As such, the platform perfectly blends in CRM-specific functionalities, like sales pipeline and contact management with communication and project management functionalities. You can easily integrate the platform with tools like Slack and Microsoft Teams to stay in touch with your team at any given time.

You can also sync your Gmail accounts to create personalized email templates, monitor your interactions, and log sent emails automatically.

Why use monday.com sales CRM software for nonprofits?

Monday.com checks all the boxes mentioned above.

Firstly, the platform provides templates specifically built for fundraising, grant management, or volunteer management. That said, you can gather a complete overview of your donation pipelines, create personalized fundraising texts and emails, manage supporter interactions via donor profiles, and more.

Also, Monday.com helps board members determine volunteer workload and availability, embed registration forms, and assign tasks to volunteers.

Secondly, the platform is very easy to use, affordable and integrates with various tools covering project management, marketing, team communication, CRM, and more. Not to mention that it offers 24/7 customer support across all of its pricing plans.

Lastly, the platform offers solid CRM functionalities, like customizable pipelines, lead management, and a marketing automation center, where you can select pre-built automation or customize your projects from scratch.

Features

  • NPO-specific templates
  • Centralized communication
  • Extensive integrations
  • Automation capabilities
  • Fundraising pipeline management
  • Project management
  • Reports and analytics

Limitations

Monday.com Sales CRM currently covers only three NPO-specific templates: Fundraising CRM, Grant Management, and Volunteer Registration Management. As such, customizing the platform for other NPO-specific activities, like event management can get a little tricky.

Moreover, the platform lacks donation processing and donor outreach tools, something which some of the other CRM solutions in this list include.

However, monday.com Sales CRM is affordable and versatile. It’s a WorkOS that you can use across your whole organization for program management and centralized communication.

Pricing

  • Free CRM: free forever for up to 2 user seats
  • Basic CRM: from $10 per seat per month
  • Standard CRM: from $14 per seat per month
  • Pro CRM: from $24 per seat per month
  • Enterprise CRM: upon request

Best for Big Nonprofits: Salesforce for Nonprofits

Salesforce.org CRM solution for nonprofit

Salesforce is one of the most powerful CRM software in the market. And with its solution for nonprofits, that power can easily be harnessed by NPOs too. This nonprofit CRM software solution allows you to boost your fundraising efforts, handle grants management, promote your organization, and more. You can learn more about their project management feature by reading How to Use Salesforce for Project Management.

Why use Salesforce for Nonprofits?

This nonprofit software solution is suitable for large NPOs because of its diverse features, extensive customization options, and vast integration capabilities. You can create custom marketing campaigns to target specific donor groups, automate monotonous tasks, gather AI-driven insights about your donors, etc.

Features

  • Grants management
  • Program management
  • Marketing communications
  • Fundraising donor management
  • Personalized reporting features

Limitations

Salesforce is a highly complex, customizable, and scalable platform. Although that may not sound like a drawback at first, small NPOs that have no prior experience with nonprofit software may find it hard to get started with this platform. The UI can get overwhelming and your team may require extensive training to learn how to make the most out of this platform.

Pricing

  • Sales CloudEE: $36/user/month
  • Sales + Service Cloud-EE: $48/user/month
  • Nonprofit Cloud-EE: $60/user/month
  • Nonprofit CloudUE: upon request

Note: You can get 10 free subscriptions for the second plan through the Power of Us Program. You can learn whether you’re legible by clicking here!

Best for Donor Outreach: Freshsales

Freshsales CRM Software, a Nonprofit CRM solution

Freshsales is an easy-to-use and highly customizable CRM software solution that offers solid contact management features, automated emails for fundraising campaigns, and more. The platform also includes a mobile app to help nonprofits manage their organization while on the go. Moreover, Freshsales has a robust free version that includes contact and account management, contact lifecycle stages, and more.

Why use freshsales for donor outreach?

Freshsales includes a built-in phone dialer. Thus, you can easily call potential donors right within the app. This feature works on a pay-as-you-go model, ensuring affordable call rates. Aside from that, Freshsales features an AI-powered lead scoring system that automatically identifies high-value leads.

FEATURES

  • Built-in phone system
  • AI-powered lead scoring
  • Contact management
  • Visual sales pipelines
  • Automation capabilities

Limitations

The platform lacks some nonprofit-specific features, like grant management.

PRICING

  • Free
  • Growth: from $15/user/month
  • Pro: from $39/user/month
  • Enterprise: from $69/user/month

Best free CRM for NPOs: HubSpot CRM

HubSpot provides free CRM solution for nonprofits

HubSpot CRM is found in the platform’s Marketing Hub. Besides the CRM software itself, this package also includes a landing page builder, email marketing, social media management, A/B testing, and more. That said, HubSpot is perfect for NPOs looking for more than just a CRM solution.

WHY USE HUBSPOT FOR FREE?

Without a doubt, this platform can get pretty expensive, with pricing reaching up to $3600/month. However, the free version is packed with features, doesn’t include a user number limit, and is perfect for managing your NPO.

For instance, you can handle the lead generation, build landing pages with basic automatic SEO suggestions, send emails in bulk, etc. You also have access to a free library with information on how to run your organization more effectively.

FEATURES

  • Contact and deal management
  • Email tracking, scheduling, templates, shared inboxes
  • Landing page builder with SEO suggestions
  • Reports and analytics
  • Ad management

LIMITATIONS

HubSpot’s free version is excellent for small or new NPOs. However, as your organization expands, you may find the platform’s features a little underwhelming. This may lead you to choose one of their paid plans, which are expensive.

However, HubSpot offers a deal specifically made for non-profits, which can get you a 40% discount.

PRICING

  • Free
  • Starter: from $45/month
  • Professional: from $800/month
  • Enterprise: from $3600/month

Best for Small Nonprofits: Zoho CRM

Zoho CRM tool offers non-profit CRM solution

Zoho CRM is an affordable solution that packs a punch. It’s highly customizable and provides all the features you can expect out of nonprofit CRM software, like targeted email campaigns, multi-channel marketing, and a 360-degree data view over your donors, volunteer, and more.

Why Use Zoho CRM for Small Nonprofits?

In short, Zoho provides excellent value for money. With prices starting from $14/user/month, you get access to features like scoring rules to prioritize prospects, workflow and marketing automation, social media marketing, etc. There’s also a free version available for up to three users.

Features

  • Omnichannel presence
  • 360-degree data overview
  • Targeted campaigns
  • Extensive integrations
  • Fast and secure payments

Limitations

Although Zoho offers a solution for NPOs, the CRM software was not exactly designed for this niche. As such, it might take a little while until you configure it for your needs and get used to it.

Pricing

  • Free
  • Standard: from $14/user/month
  • Professional: from $23/user/month
  • Enterprise: from $40/user/month
  • Ultimate: from $52/user/month

Best for Improving Donor Relationships: Kindful

Kindful CRM Tool for nonprofit organizations

Unlike the CRM tools mentioned above, Kindful is specifically built for nonprofit organizations. More specifically, this software is built around strengthening donor relationships and handling the fundraising process more effectively.

Moreover, Kindful emphasizes scalability. You’re charged by the number of contacts you have, so you have full access to the platform’s features regardless of your organization’s size.

Why Use It for Donor Relationships?

Kindful gives you easy access to your donors’ data, including past pledges, offline and online donation history, event participation, and more—All of which are available via an easy-to-follow dashboard.

The software also integrates with Twitter and Facebook, so you can easily stay in touch with your donors. And most notably, their household relationship tracker allows you to see which contacts know each other.

Features

  • Donor management
  • Communication tools
  • Fundraising tools
  • Extensive integrations
  • Custom reports

Limitations

Although the platform’s pricing is designed for scalability, the starting price is still quite high for NPOs. At $100/month for 1000 contacts, Kindful may be outside the budget for small NPOs.

Pricing

  • 1k contacts: $100/month
  • 5k contacts: $200/month
  • 15k contacts: $300/month
  • 25k contacts: $400/month
  • 40k contacts: $600/month
  • 55k contacts: $700/month
  • 70k contacts: $800/month
  • <70k contacts: upon request

Best for Donation Management: Donor Tools

Donor Tools is a Nonprofit CRM provides fundraising donor management

Donor Tools is a straightforward donation management software that makes it easy for NPOs to accept, monitor, and manage donations. It features a user-friendly interface and comes at an affordable price. Donor Tools includes a single pricing plan and a 30-day free trial.

Why Use Donor Tools For Donation Management?

Donor Tools aims to fix all the potential problems that come with donation management, like data entry, spreadsheet management, etc. All donor information will store automatically on the platform once a transaction is completed.

Aside from that, you can issue receipts directly within the software, making it easier for you to track transactions while adding a layer of transparency to all parties involved.

Features

  • Donation management
  • Donation tracking
  • Donation receipts
  • Automatic reports
  • Branded portals

Limitations

Donor Tools’ functionalities are not as in-depth as Kindful’s. This management software lacks fundraising tools and donor lifecycle analytics. However, the software’s affordability should make up for it.

Pricing

  • $39/month + a 30-day free trial

Best for Marketing: SalsaLabs

SalsaLabs CRM tool for nonprofit

SalsaLabs has multiple products on offer. More specifically, there’s Salsa CRM and Salsa Engage. There’s also Salsa Engage for Salesforce. However, Salsa’s CRM software is bundled with Salsa Engage.

Why Use SalsaLabs For Marketing?

The Salsa CRM + Salsa Engage bundle gives you access to the platform’s CRM software along with its marketing tools. This includes marketing automation, an email builder, social media management tools, advocacy functionalities, and more. In other words, Salsa has all the tools necessary to raise awareness and market nonprofit organizations more effectively.

For instance, this nonprofit CRM provides you with in-depth donor profiles that capture each interaction with your supporters, to help measure their engagement and learn more about your donors.

Also, Salsa leverages Machine Learning technology to automatically calculate appropriate donation suggestion amounts for each individual donor. As such, you can be sure that you won’t ask too much, or too little from your donors, allowing you to generate optimal revenue.

Moreover, the Broadcast feature allows you to send outbound texts to specific supporter segments for increased engagement.

Features

  • Donor management
  • Marketing automation
  • Role-based access
  • Customizable dashboard and reports
  • Peer-to-peer fundraising

Limitations

SalsaLabs lacks in the native integrations department. At the time of writing, SalsaLabs integrates with ten other products, including Salesforce, Quickbooks, and Facebook Pixel. However, you can access more integrations via Zapier.

Pricing

Pricing is not transparent. You’ll need to contact the sales team to get a quote based on your organization’s needs.

Best Open-source CRM for NPOs: CiviCRM

CiviCRM is a nonprofit CRM system

CiviCRM is an open-source nonprofit CRM software, meaning that with a little technical knowledge, you can configure the platform in any way you like. Aside from that, the platform includes solid reports, contact management tools, and more.

Why Use CiviCRM?

CiviCRM has a large community behind it with over 11000 NPOs using it. That said, the platform is always looked after and continuously updated. Moreover, CiviCRM includes all the features you would expect to find in nonprofit CRMs, like peer-to-peer fundraisers, advocacy campaigns, etc. Not to mention that the customization possibilities are endless.

Features

  • Contact management
  • Event management
  • Email marketing
  • Reports and analytics
  • Contribution tracking

Limitations

Customizing the platform to your liking requires technical know-how. Aside from that, you may encounter occasional bugs and glitches.

Pricing

CiviCRM is completely free!

Best for Scalability: NeonCRM

Neon One is a CRM Software for Nonprofits

NeonCRM is designed to grow along with your organization. Unlike other CRMs for nonprofits in this list, NeonCRM charges on a revenue-based model. That said, this platform is suitable for organizations of all sizes, ensuring that all nonprofit organizations, be they large or small, get the best value for money possible.

Why use neonCRM for Scalability?

Besides its pricing model, NeonCRM gives you access to the tools necessary to expand your organization. All pricing plans include fundraising and donor management tools, fundraising campaigns, household, and relationship tracking, etc.

Features

  • Contact, task, and donor management
  • Peer-to-peer fundraising
  • Email and marketing automation
  • Grant management and tracking
  • Built-in payment processing

Limitations

Users often report that the UI is not very intuitive. It may also take a while until you learn the ins and outs of this platform.

Pricing

  • Essentials (up to $1M in revenue): from $99/month
  • Impact (up to $5M in revenue): from $199/month
  • Empower (beyond $5M in revenue): from $399/month

Best for Enterprise-Level Nonprofits: Blackbaud

Blackbaud is a nonprofit crm

Blackbaud CRM is specifically designed for enterprise-level nonprofit organizations. The platform covers multi-channel marketing, lead tracking, fundraising tools, and more. One stand-out feature is that on-field volunteers can update donor information in real time via their smartphones.

Why Use Blackbaud for Enterprise-Level NonProfits?

Blackbaud is one of the most complete nonprofit software solutions on this list. It includes a vast selection of advanced features, like ResearchPoint™, which allows you to identify a prospect’s wealth, connections, and the likelihood of becoming a donor.

Features

  • Multi-channel marketing
  • Customizable reports and analytics
  • Fundraising tools
  • Cultivation tools
  • Lead tracking

Limitations

There’s a steep learning curve, so you might need to consult with an expert to learn how to get started and make the most out of this platform.

Pricing

You’ll need to get in touch with the sales team to get a personalized pricing quote.

Best for Fundraising: DonorPerfect

DonorPerfect is a Nonprofit CRM provides fundraising donor management

DonorPerfect is an easy-to-use nonprofit CRM software that focuses on bringing all of your data under one roof. DonorPerfect allows for an unlimited amount of users, regardless of their location to store and organize donor data. The platform includes built-in payment processing, visual dashboards, and more.

Why Use Donor Perfect for Fundraising?

DonorPerfect emphasizes donation processing, data management, payment tools, analytics, and fundraising activities. As such, the platform helps NPOs easily organize donor data, analyze it to identify the top contributors, track fundraising campaign performance gather donations from multiple mediums, improve donor engagement, etc.

Moreover, the platform can also handle live and silent auctions.

Features

  • Payment processing
  • Fundraising management
  • Donation forms
  • Multi-channel donor outreach
  • Extensive integration capabilities

Limitations

Although DonorPerfect covers plenty of integrations, some of them are placed behind a price tag. That said, the platform can get expensive quickly if you wish to add more functionality.

Pricing

  • Lite (up to 1000 constituent records): $99/month
  • Express (up to 2500 constituent records): $179/month
  • Essentials (up to 7500 constituent records): $299/month
  • Premier (up to 25000 constituent records): $499/month
  • Express (up to 75000 constituent records): $799/month

Best for Versatility: EveryAction

EveryAction is a Nonprofit CRM offers fundraising donor management

EveryAction is a nonprofit CRM software that brings donor management, digital marketing, fundraising, payment processing, and organization tools all under one roof. Aside from that, the platform is suitable for nonprofit organizations of any size, making it one of the most versatile CRM solutions out there.

Why Use EveryAction for Versatility?

The platform covers a huge selection of features designed to cover most aspects of running a nonprofit organization—From managing memberships to handling email marketing and social media campaigns.

EveryAction doesn’t lack in the integration department either. Some popular integrations include Weebly, Zoom, Salesforce, DonorTrends, and more.

Features

  • Email marketing
  • Fundraising management
  • Payment processing
  • Volunteer and event management
  • Grants management

Limitations

Users report that the platform can get clunky, while data transfers from other CRM tools are often difficult.

Pricing

You’ll need to get in touch with the sales team to get a personalized quote.

Best for Donor Management and Fundraising: CharityEngine

CharityEngine is a Nonprofit CRM Software

CharityEngine is another all-in-one nonprofit CRM solution. It focuses on membership management, email marketing, payment processing, event management, and more. You can also get access to eCommerce tools.

However, the platform shines through its fundraising and donor management functionalities.

Why Use CharityEngine for Donor Management and Fundraising?

The platform gives you a bird’s eye view of your donors and offers the tools necessary to raise more funds and encourage recurring donations.

For instance, CharityEngine’s eCommerce tools include automated fulfillment notices and receipts, inventory tracking, recurring donation programs, and more. You also have the option to enable automated billing for long-term donors, create customized landing pages and donor forms, etc.

Features

  • Email marketing automation
  • Custom email templates
  • Membership management
  • Grant management
  • Event management

Limitations

Users report occasional bugs, clunky UI, and sometimes unreliable customer support.

Pricing

  • Standard: $350-$700/month
  • Professional: $700-$1500/month
  • Enterprise: upon request

Pricing varies based on the number of contacts, sent emails, and your organization’s projected annual revenue.

Best for Building Landing Pages: Fundly

Fundly is a Nonprofit CRM provides fundraising donor management

Fundly is a nonprofit CRM solution that features a landing page builder. This platform allows you to quickly deploy responsive fundraising pages that contain embedded videos, comments, images, and more. Moreover, Fundly integrates with Facebook and gives you access to analytics and reports.

Why Use Fundly For Landing Pages?

Setting up a fundraiser landing page with Fundly doesn’t get any easier. Simply add your campaign title, set your fundraising goal, write a description, add a couple of images or videos, and you’re done!

After that, you can easily monitor page views, identify donor trends, and even where most donations come from.

Features

  • Analytics
  • Social sharing
  • Campaign milestones
  • Offer perks and donation levels
  • Embed forms, cards, and buttons to your page

Limitations

Fundly’s page builder is very basic. It offers limited customization options and its features don’t come near to other page builders, like Wix. However, if you wish to set up a fundraising page in just a few minutes, Fundly gets the job done.

Pricing

Fundly is free. However note that its payment partner, Stripe, takes 2.9% + $0.3 for each transaction.

Best for Donor Retention: Bloomerang

Bloomerang is a Nonprofit CRM provides fundraising donor management

Bloomerang is a straightforward nonprofit CRM that helps organizations keep track of their donors, identify major donors, and generally improve donor retention. The platform includes a mobile app, marketing tools, reports, and integrations with various apps, like Quickbooks, Mailchimp, etc.

Why Use BLoomerang for Donor Retention?

The nonprofit CRM solution has a pretty handy functionality, the engagement meter. In short, this feature examines your donors’ past interactions with your organization to determine how interested they are in your nonprofit. Bloomerang also uses wealth screening to identify major donors.

Features

  • Supporter engagement tools
  • Social media listening
  • Data segmentation
  • In-depth reports and analytics
  • Custom landing pages and forms

Limitations

Users report that the platform can be quite clunky, while the platform’s email marketing functionalities are lackluster. For instance, the email builder lacks customization options.

Pricing

There’s a free version available. Note that pricing depends on the number of records you have and your yearly revenue. As such, pricing starts from $19/month and goes up to $599/month. You can also get a custom quote if you have over 60000 records.

Best for Membership Management: WildApricot

WildApricot CRM solution for nonprofits

WildApricot is a fully-fledged membership management tool that aims to take most administrative tasks off your hands. The platform includes a website builder, contact database, event management, and more.

However, the stand-out is its online store functionality. You can quickly manage orders and list products directly within the software.

Why Use WildApricot For Membership Management?

WildApricot makes things easy. It includes a member database so you can easily search, add, and update new members. Aside from that, you can fully automate the member application process and membership renewals.

Moreover, you can build member-only pages to improve supporter engagement, add membership levels, and set up automatic welcome emails.

Features

  • Website builder
  • Online store
  • Event management
  • Payment system
  • Communications system

Limitations

Integrations are limited and the platform doesn’t feature any outreach tools.

Pricing

  • Free (up to 50 contacts)
  • Personal (up to 100): from $40.80/month
  • Group (up to 250): from $51/month
  • Community (up to 500): from $93.50/month
  • Professional (up to 2000): from $161.50/month
  • Network (up to 5000): from $297.50/month
  • Enterprise (up to 15000): from $357/month
  • Over 15000 contacts: upon request

Best for Automation: Keela

Keela is a Nonprofit CRM Software

Keela is a straightforward nonprofit CRM software solution that handles donor management, fundraising, and marketing communications. However, the platform shines through its automation and AI capabilities. Keela is designed to take most repetitive work off your hands, so you can be more productive.

Why Use Keela For Automation?

Keela features various time-saving tools. For instance, the platform will automatically detect and delete any duplicate contacts, making the donor management process that much easier.

Additionally, contact info from donation forms will automatically port over to your donor profiles, marketing tools, and reporting dashboards to help you remain up-to-date and minimize any data entry errors.

You can also set up automatic receipts and thank you letters for your donors after each contribution to boost engagement and encourage recurring donations.

Moreover, Keela’s AI-powered functionalities handle lead scoring, determine when a prospect is most likely to donate within the next two weeks, pinpoint a prospect’s preferred marketing channel, etc.

Features

  • In-depth automation and AI capabilities
  • Peer-to-peer fundraising
  • Project management
  • Donor management
  • Email marketing

Limitations

Keela could do with more integrations. The platform currently integrates with 12 other apps, like Paypal, Mailchimp, Zero, and Quickbooks.

Pricing

Pricing depends on the number of contacts you have. It starts from $90/month for 1000 contacts and it can go up to $1250/month for 150000.

Best CRM for Nonprofits: FAQs

What does CRM mean in nonprofits?

Generally, CRM stands for “Customer Relationship Management.” However, in terms of NPOs, this can be translated as “Constituent Relationship Management.” The word “constituent” refers to your organization’s supporters.

What does a CRM do for nonprofits?

Nonprofit CRM software help nonprofits to better manage their contacts, donors, or volunteers. As such, CRMs for NPOs play an important role in enhancing an organization’s relationships with its donors.

Why does a nonprofit need a CRM?

Nonprofit CRMs organize data more effectively, get a better view of the organizations’ activities, manage and improve supporter relationships, and enhance fundraising activities.

What should a nonprofit CRM look like?

CRMs for nonprofits should be easy to use and affordable. On top of that, they should capture and keep track of information about donors, members, and volunteers to help your organization make the right decision and identify the most valuable prospects.

What CRM do nonprofits use?

There are plenty of software solutions specifically designed for NPOs, like Kindful, NeonCRM, Blackbaud, and more.

What is the highest-rated CRM for nonprofits?

Monday.com Sales CRM. Although not specifically designed for NPOs, this platform includes everything an NPO needs. It’s affordable, easy to use, integrates with plenty of marketing, communication, and project management tools, and also includes NPO-specific templates.

Is Salesforce good for small nonprofits?

Yes, but larger NPOs may have more to benefit from this platform. Salesforce includes a wide selection of advanced features and is highly customizable. However, due to its complexity, the platform may feel a little overwhelming for smaller NPOs.

Is Salesforce good for nonprofits?

Yes, the platform is packed with advanced features, customization options, and includes a plethora of integrations. You can automate repetitive tasks, create personalized marketing campaigns for specific donor groups, and gather AI-driven insights regarding your donors.

Is Salesforce nonprofit free?

No, but you can get ten free subscriptions through the Power of Us Program. Find out if you’re eligible here!

Is Bloomerang a CRM system?

Yes, it includes a donor database, marketing tools, online giving tools, reports, and more — All the tools you can expect from a nonprofit CRM solution.

What is a fundraising CRM?

A fundraising CRM acts as a database where you can manage donor and fundraising campaign information.

What is the best CRM for small nonprofits?

Zoho CRM is a CRM solution perfect for small NPOs. It’s affordable, easy to use, and brings excellent value for money. It allows organizations to create targeted campaigns, manage their online presence, and gather a 360-degree view of their data.

Conclusion

Moday.com Sales CRM is the best nonprofit CRM overall. The platform is affordable and packed full of features, like centralized communication, pipeline management, project management, and in-depth reports.

This doesn’t mean this may be the best option for you, though. There are plenty of other options designed to fulfill specific needs, like the ones mentioned in this list. That said, make sure to examine your organization’s needs prior to making a decision.